T & C's

All sales made by Norfolk Treasure Chest (“Seller”) to you (“Customer”) are governed by these Terms and Conditions of Sale unless otherwise indicated by Norfolk Treasure Chest in writing.

PLEASE READ THESE TERMS AND CONDITIONS THOROUGHLY BEFORE PLACING AN ORDER. DO NOT PLACE AN ORDER UNLESS YOU UNDERSTAND THESE TERMS AND CONDITIONS AND AGREE TO ABIDE BY THEM. NORFOLK TREASURE CHEST RESERVES THE RIGHT TO AMEND OR MODIFY THESE TERMS AND CONDITIONS OF SALE AT ANY TIME AT ITS SOLE DISCRETION.

 

Important Points

  1. Some of our clothing products are not washed, steamed, ironed, or dry clean. It is each customer's responsibility to wash, dry clean, steam, or iron before wearing them. Therefore, we do not accept return because clothes are not clean or there is odour or smell.

  2. We spend a lot of time quality checking each piece and any of these signs of wear we record within our detailed descriptions and photographs, however on extremely rare occasions, some small marks may be missed so please be aware of this when buying from our collection.

 

Description of the Goods


We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered into the system. We reserve the right to refuse orders where product information has been miss published, including prices and promotions.

What is grade A?

Grade A constitutes that the item is NEW, Like NEW, or of a Good Quality. There should be no major defects/stain/rips unless they are listed

Clothing location

 

Please be aware that this clothing could have travelled halfway around the world so there may be some marks on it that require a quick rinse from handling/packaging/storage so it is advised that ALL clothing is at least rinsed for hygiene requirements.

Sizing

We take pictures of the garments size label so you are aware of the actual size and/or will list the size

 

Shipping Information

  • We use a reputable tracked courier service for national delivery.

  • We aim to post your order within 3-5 days of the funds clearing

  • As we try to recycle, the packaging may have been previously used

 

Payment Method

We accept PayPal and all major credit cards. 

 

Return Policy:

  1. As mentioned above some of our products are not washed, steamed, ironed or dry cleaned. Therefore, we do not accept return because clothes are not clean or there is odour or smell. It is each customer's responsibility to wash, dry clean, steam, or iron before putting them on.

  2. Contact us within 48 hours of receiving your goods and let us know your issues. We need to know fast so that we can help.

  3. Keep your full order together and we will try our best to resolve any unexpected issue. 

  4. Purchased items must be returned unused, a refund will be issued once goods are received and inspected.  In all circumstances, the original delivery cost and return postage will be paid by the buyer.

  5. All goods are thoroughly inspected before shipping, however, if an item is damaged in transit or faulty please contact us immediately, a full refund will be offered if the item is returned within 14 days of the purchase date.

  6. If you return a faulty item without any prior contact regarding the fault, the return request cannot be accepted, and the item will be returned to you (the buyer) immediately

 

Events Beyond Our Reasonable Control


We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any because which is beyond our reasonable control. This condition does not affect your statutory rights.

Please factor in 10% for human error when buying from us with any mishaps

 

Right of refusal


Norfolk Treasure Chest reserves the right to refuse service or credit.