Delivery & Returns

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• We aim to post within 3 working days of payment (Monday to Friday).

• Postage and packaging are including to the mainland

• Please be advised if you pay on a weekend that the delivery may be held up by the courier collecting.

• All items are photographed in their packaging to show they were intact at the point of sending.

• The buyer must supply correct address, we are not liable for incorrect address given.

• Any returns the buyer pays the return postage and must have a viable reason

• Only viable reasons will be accepted things like “ I changed my mind “, “I don’t like it”, “I hit the add button by mistake” , “my dog ordered it “ are not acceptable

• Listings state the condition of the items and what to expect, if you require more details then please email us for more photos

• Any agreed returns the buyer is liable for return postage and a refund will only be supplied if the item/s are returned as sent ou 

• If in the event of an item turning up damaged please photograph the box before you open it and then when open so the courier can be pursued for compensation

• Please contact us directly if there are any problems on receipt of the item

• All collections are to be at a convenient time between the two parties. Usually 0800-1700 Monday to Friday and with Saturday mornings a maybe

• Collections will be from our unit at Syderstone

• We can do next day delivery if you require this and please ask for a quote (usually half the amount again)

• We are here to help so call us if there is a problem with collection

• Collection is within 7 days so we can reuse the space

• Nearly all the packaging we use has been recycled, so please do not be alarmed if it comes a box with a company’s name on it